Complex Care: Specialist Clinical Support at Home
Highly trained care professionals delivering clinical-level support for complex medical conditions, enabling you to live safely and comfortably at home.
Last updated:
What is complex care? Complex care is highly specialised home care for people with serious or long-term medical conditions such as acquired brain injuries, motor neurone disease, or spinal cord injuries. It is delivered by care professionals with advanced clinical training, often working alongside NHS teams.
Complex care is designed for individuals whose health conditions require a higher level of clinical skill and knowledge than standard home care can provide. Whether you or your loved one is living with a neurological condition, a spinal cord injury, a tracheostomy, or requires PEG feeding, ventilator support, or catheter management, our complex care team has the specialist training and experience to deliver safe, competent, and compassionate care in the home environment.
At Support Solutions, we believe that even people with the most complex medical needs deserve the choice to live at home. Our complex care professionals undergo rigorous clinical training, often delivered in partnership with NHS community nursing teams and specialist healthcare providers, to ensure they can confidently manage a wide range of clinical procedures. Every care package is developed collaboratively with the client, their family, and their healthcare team, ensuring clinical safety while preserving dignity, independence, and quality of life.
We work alongside NHS professionals including district nurses, community matrons, specialist consultants, and therapists to ensure that your home-based care is fully integrated with your clinical pathway. Our care managers maintain regular contact with healthcare providers, attend multidisciplinary team meetings where appropriate, and ensure that care plans are updated to reflect any changes in clinical requirements. This coordinated approach means you receive seamless, joined-up care.
What's Included in Our Complex Care
Who Is Complex Care For?
Complex care at home is for people living with conditions that require clinical-level support, including acquired brain injuries, motor neurone disease, multiple sclerosis, spinal cord injuries, muscular dystrophy, cerebral palsy, and other neurological or degenerative conditions. It is also appropriate for individuals who need ongoing support with tracheostomies, ventilators, PEG feeding, or other clinical procedures that would otherwise require a hospital or nursing home environment.
Why Choose Support Solutions for Complex Care?
Clinical Excellence
Our complex care staff receive advanced clinical training, often in partnership with NHS teams, and are regularly assessed to maintain the highest standards.
Multidisciplinary Approach
We work alongside your healthcare professionals to deliver integrated, coordinated care that aligns with your clinical pathway.
One-to-One Support
Unlike institutional settings, complex care at home means dedicated, individual attention from a carer who knows you and your needs intimately.
Home Means Choice
Living at home with complex needs means maintaining control over your environment, your routines, and your daily life.
How to Get Started with Complex Care
Complex care begins with a comprehensive clinical assessment conducted in collaboration with your healthcare team. We develop a detailed care plan covering all clinical procedures, risk assessments, and emergency protocols. We then recruit and train carers specifically for your care package, with competency sign-offs from clinical professionals. Regular supervision and care plan reviews ensure ongoing quality and safety.
Get in Touch
Call us or complete our enquiry form and we'll discuss your care needs.
Free Consultation
A care manager visits to understand requirements and build a personalised plan.
Care Begins
Your matched care team starts delivering support, with regular reviews.
Frequently Asked Questions About Complex Care
- What conditions can your complex care team support?
- We support a wide range of complex conditions including acquired brain injuries, motor neurone disease, multiple sclerosis, spinal cord injuries, muscular dystrophy, cerebral palsy, Huntington’s disease, and conditions requiring tracheostomy, ventilator, or PEG feeding support. Contact us to discuss your specific needs.
- How are your complex care staff trained?
- Our complex care professionals receive advanced clinical training tailored to each client’s needs. Training is often delivered or supervised by NHS clinical specialists and includes competency assessments. Carers are re-assessed regularly and receive ongoing supervision from our clinical leads.
- Do you work with NHS and healthcare teams?
- Yes. Collaborative working with NHS professionals is central to our complex care approach. We liaise with GPs, district nurses, community matrons, specialist consultants, and therapists to ensure fully integrated care. We attend multidisciplinary team meetings where appropriate.
- Is complex care more expensive than standard home care?
- Complex care does involve higher costs due to the specialist training, clinical oversight, and sometimes the need for two carers or longer visits. However, many complex care packages are funded or part-funded through NHS Continuing Healthcare (CHC) or local authority funding. We can help you navigate the funding process.
- Can complex care be provided 24 hours a day?
- Yes. We can provide complex care as part of a visiting care package, a waking night arrangement, or a full 24-hour live-in care package, depending on your clinical needs and preferences. We design the care model around what works best for you.
- How quickly can complex care be arranged?
- Complex care requires careful planning, recruitment, and training. Timescales vary depending on the clinical requirements, but we work as efficiently as possible, typically within two to four weeks from assessment to care starting. For urgent hospital discharge cases, we can sometimes expedite the process.