Privacy Policy

Last updated: 1 March 2026

1. Who We Are

Support Solutions ("we", "us", "our") is a UK-based home care provider. Our website address is supportsolutions.care. We are the data controller responsible for your personal data. If you have any questions about this privacy policy or how we handle your data, please contact us at admin@supportsolutions.care.

2. What Data We Collect

We may collect the following categories of personal data:

  • Identity data: full name, title.
  • Contact data: email address, telephone number, postal address.
  • Enquiry data: information you provide when completing a contact form or making an enquiry, including care needs and preferred location.
  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage data: information about how you use our website, including pages visited, time spent on pages, and navigation paths.
  • Marketing and communications data: your preferences for receiving marketing from us and your communication preferences.
  • Employment data: if you apply for a role, we collect your CV, employment history, references, and right-to-work information.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide information about our care services.
  • To arrange and deliver care services, including creating and managing care plans.
  • To process job applications and manage recruitment.
  • To send you relevant information about our services, where you have given consent or we have a legitimate interest in doing so.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory obligations, including CQC requirements.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on one or more of the following lawful bases:

  • Consent: where you have given clear consent for us to process your personal data for a specific purpose (e.g. marketing communications, analytics cookies).
  • Contract: where processing is necessary for the performance of a contract with you (e.g. delivering care services).
  • Legal obligation: where processing is necessary for us to comply with our legal obligations (e.g. CQC reporting, safeguarding).
  • Legitimate interests: where processing is necessary for our legitimate interests and those interests are not overridden by your rights (e.g. responding to care enquiries, improving our services).

5. Data Sharing

We may share your personal data with:

  • Our local offices: to ensure your enquiry is handled by the most appropriate team.
  • Healthcare professionals: GPs, district nurses, and other professionals involved in your care, where necessary and with appropriate consent.
  • Regulatory bodies: such as the Care Quality Commission (CQC), as required by law.
  • Technology providers: who help us operate our website and IT systems, under strict data processing agreements.
  • Local authorities: where they are funding or involved in your care.

We will never sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry data is typically retained for 12 months. Care records are retained for 8 years following the end of the care package, in line with CQC and NHS guidelines. Job application data is retained for 6 months if unsuccessful, unless you consent to us retaining it longer.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access: you can request a copy of the personal data we hold about you.
  • Right to rectification: you can ask us to correct inaccurate or incomplete data.
  • Right to erasure: you can ask us to delete your personal data in certain circumstances.
  • Right to data portability: you can request that we transfer your data to another organisation in a structured, commonly used format.
  • Right to object: you can object to processing based on legitimate interests or direct marketing.
  • Right to restrict processing: you can ask us to restrict the processing of your data in certain circumstances.
  • Right to withdraw consent: where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at admin@supportsolutions.care. We will respond to your request within one month.

8. Cookies

Our website uses cookies to improve your experience and analyse site traffic. We only use non-essential cookies with your consent, in accordance with the Privacy and Electronic Communications Regulations (PECR). For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Third-Party Services

Our website may use the following third-party services that process personal data:

  • Google Analytics / Google Tag Manager: for website analytics and performance monitoring (only with your consent).
  • Hosting provider: our website is hosted on secure servers within the UK/EEA.

Each third-party service has its own privacy policy governing how it handles your data. We ensure all third-party processors meet UK GDPR standards.

10. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact and Complaints

If you have any questions about this privacy policy, wish to exercise your data rights, or want to make a complaint about how we handle your data, please contact us:

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.