Cookie Policy
Last updated: 1 March 2026
What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used. Cookies can be "persistent" (remaining on your device until they expire or are deleted) or "session" cookies (deleted when you close your browser).
Types of Cookies We Use
We categorise our cookies into the following types:
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They include cookies that remember your cookie consent preferences and your selected location. No personal data is sent to third parties through these cookies.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They tell us which pages are most popular, how visitors navigate between pages, and whether visitors encounter any errors. We only activate analytics cookies with your explicit consent.
Marketing Cookies
Marketing cookies are used to track visitors across websites to allow the display of relevant advertising. We currently do not use marketing cookies, but this category is included in our consent mechanism for future use. If we introduce marketing cookies, this policy will be updated and your consent will be required before they are activated.
Cookies We Use
The following table lists the specific cookies used on our website:
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| ss_cookie_consent | Support Solutions | Stores your cookie consent preferences (which cookie categories you have accepted or declined). | Essential | Persistent |
| ss_location | Support Solutions | Remembers your selected location so the site shows relevant local content on return visits. | Essential | Persistent |
| sb-*-auth-token | Support Solutions | Authentication token for admin users managing content through the CMS. | Essential | Session |
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated number. Used to calculate visitor, session, and campaign data for site analytics reports. | Analytics | 2 years |
| _ga_* | Google Analytics | Used to persist session state and track how visitors interact with the website. | Analytics | 2 years |
| _gid | Google Analytics | Distinguishes users and is used to track page views and interactions within a single browsing session. | Analytics | 24 hours |
| _gat | Google Tag Manager | Used to throttle request rate to Google Analytics, limiting the collection of data on high-traffic sites. | Analytics | 1 minute |
How to Manage Cookies
When you first visit our website, a cookie consent banner will appear at the bottom of the page. You can choose to accept all cookies or manage your preferences by selecting which categories of cookies you wish to allow.
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the website footer. This will reopen the preferences panel where you can update your choices.
You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the website. For guidance on managing cookies in your browser, visit allaboutcookies.org.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control third-party cookies and recommend reviewing the privacy and cookie policies of these providers. Currently, the only third-party cookies we use are from Google Analytics (activated only with your consent).
Updates to This Policy
We may update this cookie policy from time to time to reflect changes in the cookies we use or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated date. We recommend reviewing this policy periodically.
Contact Us
If you have any questions about our use of cookies, please contact us at admin@supportsolutions.care.